Your privacy is important to us. At eTaxi, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding your personal information when you use our services.
Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, phone number, email address, profile photo
- Location Data: Real-time location during active rides for navigation and safety
- Payment Information: Credit/debit card details, UPI IDs, wallet information (securely stored via third-party payment providers)
- Device Information: Device type, operating system, unique device identifiers, IP address
- Usage Data: Ride history, preferences, app usage patterns, ratings and reviews
- Communication Data: Messages, calls, and support interactions
How We Use Your Information
We use your information for the following purposes:
- To connect you with nearby drivers and facilitate ride bookings
- To calculate accurate ride fares, estimated time of arrival (ETA), and route optimization
- To process payments and manage your account
- To improve app performance, develop new features, and personalize your experience
- To send important updates, promotional offers, and service notifications
- To ensure safety and security, including fraud prevention and driver verification
- To comply with legal obligations and respond to law enforcement requests
Data Storage and Security
We implement industry-standard security measures to protect your information:
- All sensitive data is encrypted using SSL/TLS protocols
- Payment information is securely stored by certified third-party payment processors
- Regular security audits and updates to protect against unauthorized access
- Data is stored on secure servers with restricted access
Location Data
We collect location data only when necessary:
- Location is accessed only during active rides for navigation and safety
- You can control location permissions through your device settings
- Location data is not shared with third parties except for ride facilitation
Data Sharing
We do not sell your personal information. We may share your data only in the following circumstances: (1) With drivers to facilitate rides, (2) With payment processors for transaction processing, (3) With service providers who assist in our operations (under strict confidentiality agreements), (4) When required by law or to protect our rights and safety. We never share your data for marketing purposes with third parties without your explicit consent.
Your Rights
You have the right to: (1) Access your personal information through app settings, (2) Edit or update your profile information, (3) Delete your account and request data deletion, (4) Opt-out of promotional communications, (5) Request a copy of your data, (6) Withdraw consent for data processing. You can exercise these rights through the app settings or by contacting our support team.
This Privacy Policy may be updated from time to time. We will notify you of any significant changes. Continued use of our services after changes constitutes acceptance of the updated policy. For questions or concerns about this policy, please contact us at support@etaxi.com.
Version: 1.0
Effective Date:
February 11, 2026
Last Updated:
February 11, 2026